Return Policy

Thank you for shopping with us!

We strive to deliver high-quality products and an excellent customer experience. Please review our Return Policy below:

Returns

If your item arrives damaged, defective, or not as described, you are eligible for a replacement or partial/full refund, depending on the situation.

Return Request Time Frame

You must contact us within 7 days of receiving your order to be eligible for a return solution.

After 7 days, unfortunately, we cannot offer a refund or exchange.

What We Require

To process your claim, please provide:

Your order number

A clear photo or video of the issue

A brief description of the problem

 Refund or Replacement Options

Once your request is approved:

We may offer a partial refund (e.g., if the product is slightly damaged).

A full refund if the product is not usable or was never delivered.

A replacement may be offered free of charge, depending on stock availability.

Non-Returnable Items

Sale items (if clearly marked as final sale)

Items damaged by customer misuse

Contact Us

For any questions about returns, feel free to reach us at:atendimento@grandeurpets.com